Recent Posts

Heavy Snowfall Can Damage Your Provo Roof

11/25/2020 (Permalink)

Icicles on a roof  Let SERVPRO fix your roof if snow damage happens to you.

With the colder months of the season beginning to set in, Provo residents prepare for what could always potentially be a difficult winter. Heavier snowfalls threaten homes, especially when several days of hard snows compact onto roofs throughout the area without temperatures rising enough to melt or getting cold enough to freeze. Either of these scenarios presents a weight issue for your roof, which can expose vulnerable points to allow moisture penetration and eventual water flow into the property.

Your Provo home could experience flood damage if your roof is compromised. When water begins to find a path inside of your house through the attic space, the flow of melting snow from this opening in your insulation could be substantial depending on the amount of snow still trapped on top of the house. This water damage can spread quickly through the attic space and begin to affect the floors below.

Our SERVPRO team can respond quickly at the first sign of flooding in your home. We have the advanced equipment and the experience to help mitigate your loss while we establish what is necessary to overcome the effects throughout the property and return a restored home to you. This initial assessment can also help to provide your insurance provider with the necessary documentation and evidence of the damages to speed up the process of claim approval to afford the restoration work required.

With flooding in your home, the first step is boarding up the damaged area of the roof to prevent further penetration until reconstruction efforts can occur. Depending on the damages, these rebuilding efforts must happen before restoration work can begin. Our SERVPRO franchise offers to build back services to provide a comprehensive package for our customers with reputable licensed contractors.

Recovering from a flood is nothing that a homeowner should have to do alone. You can depend on our SERVPRO of Provo rapid response team to help mitigate the loss

What fire suppression system do you have?

11/4/2020 (Permalink)

Hanger in provo that has foam in it from a fire Thamkful SERVPRO could help these guys out. SERVPRO made it "Like it never even happened."

If you are using foam fire suppressants in your fire protection system.  They are a leading company in the distribution of foam for fire protection in the world.  Foam is an effective fire protectant for challenging fire hazards in industries such as the military, airports, petrochemical plants, and power plants.  There are many different types of foam fire suppressant products available from high expansion to Class A foams to name a few.

High Expansion Foam

As stated above, there are several types of foam and they all have their different uses.  High expansion foam is one of the types of foam used in the market today.  Facilities would choose this type of foam if they need a large volume of fire protectant that can fill a space in a hurry.  Facilities such as airport hangars have large open spaces that may need to be protected in a hurry so having a fire protectant that can fill that space rapidly becomes important.  This type of foam is used often in the event of Class A fires and also flammable liquid fires.  Normally running at a concentration of 2%, they have a high expansion foam that can be used in a variety of applications.  They also have a medium and low expansion foam as well that can be used depending on the specific hazard that is being protected.

Class A Foam Concentrates

Class A foam concentrates are used in many different firefighting applications.  They mix the foam with water which will help suppress Class A fires.  Class A fires are fires that deal with solid materials such as wood, paper, and or textiles.  Their Class A foam concentrate also has specific properties that when combined with water allow it to cling better to surfaces which minimize runoff and reduce the amount of water needed to extinguish the fire.  This makes it a more environmentally friendly foam concentrate than some of the other products on the market.

Fire Damage

Thanks to this foam fire suppression system this hanger here in Provo was saved and there was no significant fire damage done. This system did its job. SERVPRO came in and cleaned the foam up.

Prevent frozen pipes in your Spanish Fork home.

10/27/2020 (Permalink)

Water filling up in sink from faucet Preventing frozen pipes in your home can save you so much time, money, and hassle.

The sunsets a lot earlier, breath is visible outside and noses become runnier; these are all telltale signs that the weather is getting colder. Most people don't know, but along with the changes in bodily defenses, the cold weather means frozen pipes. Why are frozen pipes such a big deal? As the water that is left in your pipes freezes the water expands opening up seams, cracks, and holes in copper that pipes are made of. Eventually, that ice will melt allowing all the pressurized water to find an escape through the gates created by that unforgiving ice resulting in water damage.

Most people don't know that there are some VERY easy and inexpensive ways to prevent this from happening. 

1) Disconnect your hose!

2) Hose bib cover!

Very easy! Super inexpensive.

Home Fire Tips!

10/6/2020 (Permalink)

Before and after of a house fire SERVPRO cleaned up. Remember these tips if you have a home fire.

Each year more than 2,500 people die and 12,600 are injured in home fires in the United States. But unlike other disasters, home fires can be prevented! It’s important to know this: Fire is fast! There is no time to gather anything or make a phone call. In just two minutes, a fire could kill you. In five minutes, a house could be swallowed in flames. Fire is hot! Heat and smoke could be even more dangerous than the flames. Fire is dark! It can be hard to find your way out of your house in a fire.


-Create a fire escape plan and practice it twice a year.

-Have smoke alarms in every bedroom and every floor of the house.

-Remind your parents to test the smoke alarms in your house every month.

-Find two ways to get out of each room. A window might be a second way if the door is blocked by fire or smoke.

-Practice feeling your way out of the house in the dark or with your eyes closed.

-Sleep with your door closed. It helps prevent fires from spreading quickly.


-Get low and go! Crawl under the smoke to an exit. Heavy smoke and deadly gases collect along the ceiling.

- If you hear a smoke alarm, get out fast! You may only have a few seconds to escape.

-If smoke is blocking the door, use your second way out of the room or house.

-Feel the doorknob and door before opening it. If either is hot, leave the door closed and use the second way out. If you see smoke coming around the door, use the second way out.

-If you do open a door, open it slowly and be ready to shut it quickly if there’s smoke.

-Don’t hide from firefighters! They may look scary with all of their equipment, but they are there to help you.

- Tell firefighters if there are any pets trapped in the house. Don’t try to get them yourself!

-If your clothes catch on fire, stop-drop-roll! Stop, drop to the ground, and cover your face with your hands. Then roll over and over or back and forth until the fire is out.


-Don’t go back into any building unless a firefighter or your parents say it is safe.

What is water extraction?

9/23/2020 (Permalink)

baby trying to mop up water off the floors. Don't let this be you! Let SERVPRO help.


When your house has suffered from a flood or if your house has water that you can’t figure out where it is coming from, water extraction is a must-have process to prevent secondary and extensive damage. If water is seeping excessively through the tile flooring or carpet, it could be because of leaking pipes, damaged grounds, or flooding. The cracks and gaps in the floor also allow the rainwater to penetrate underneath the flooring. Drainage issues could be one of the reasons, too.

Water extraction should be performed quickly but it should be done professionally and efficiently. Whether you are looking for emergency water extraction to control the leak or to protect the property, it will be an advantage if you know what water extraction is and how important it is to do the necessary action as soon as possible.


What is water extraction? Before you agree on the contract, get to know what it is and why it is important. Water extraction is a kind of process recommended for the removal of excess water from the flooring and grounds of the house or property. It is a tough job that has to be left to professionals only because they have the expertise, the necessary tools and water extraction equipment, and the most efficient methods for water extraction.

The purpose of the water extraction process is to reduce the risk of damages to property, to prevent the growth of molds, and to restore the quality condition of the property. The methods used by the experts include stopping the source of excessive flow of water, draining of water, removal of non-visible water, drying of the grounds, dehumidifying the entire area.

Pumps can be used to pump out the water, and drying systems are used to dry the wall, ceiling, and cavities of the building. A high-end vacuum, on the other hand, is used for water extraction from the carpet. If you do not know how to extract water from the carpet, you can rely on the experts and their high technology methods.

Whether excess water is caused by flooding and natural disaster, or it is because of a bursting pipe underneath the ground, immediate action and attention should be given to your property. Water extraction is your most urgent response to this. Contact the experts at SERVPRO and let the professionals do the job.

Most common places for house fires!!

9/17/2020 (Permalink)

Fire damage in the kitchen Be prepared with the correct knowlegde when you have a home fire.


The heart of the home, kitchens are also the most common spot in the house for fires to start.  Specifically, unattended cooking is the leading cause of kitchen fires and fire-related injuries.

These man-made fires are also easily preventable: Keep an eye on the stove, oven, and other appliances like toaster ovens, and move combustible items away from the stove. Never leave the kitchen when you’re working with high heat during preparations like frying, boiling, or broiling—fires need only seconds to go from a small flame to an out-of-control blaze.


Bedrooms are the most common spot in the house for electrical fires to start—about 15% of residential electrical fires begin there. And these fires have a high potential for tragedy since they often happen when people are asleep.

These fires are often due to faulty or overtaxed wiring or malfunctioning lighting, but bedroom fires also start with cords, space heaters, or electric blankets. Bedding, carpeting, draperies, and other creature comforts of your bedroom are often the first items ignited in a fire.

Living rooms

That beautiful Edwardian fireplace in the center of the living room sold you on your home, but it needs more maintenance and care than the occasional dusting and cute decor. Heating equipment is the second leading cause of house fires, with chimneys being the most likely type of heat source to cause a fire.

Fireplaces, chimneys, wood-burning stoves, and space heaters are all culprits for starting an out-of-control fire in the living room.

Attics and crawl spaces

Inaccessible attics and crawl spaces are easy to forget about, but 13% of electrical fires start in these neglected spaces. Electrical failure or malfunction accounts for about 88% of these fires.

If you live in an older home, suspect dubious DIY electrical work, or want reassurance that everything is in order, hire a professional, licensed electrician to check it out and address issues. While electrical problems can be expensive to fix, the cost of neglecting it can be devastating.

Laundry rooms

Laundry rooms are where 4% of residential fires begin, with dryers being the culprit of 92% of laundry room fires.

Outside areas

Residential fires start outside 4% of the time. Your grill, smoker, fire pit, and even dry vegetation can be sources of outdoor fires. 

Keep a fire extinguisher handy

Fire extinguishers can be the difference between a small kitchen fire and a catastrophe. Purchase and replace fire extinguishers for the rooms where fires are most likely to start, and choose the right class of extinguisher for the type of fire most likely to occur in that room.

SERVPRO is here to help if you have smoke or fire damage give us a call so we can get your home back to the way it should be.  

Fireman Combat Challenge!!

9/3/2020 (Permalink)

Ladder for the challenge with sponsor flags on it Bring your whole family. Kids can try the course out for free. This event is a blast. Watch these fireman compete in this fun course.

Did you know SERVPRO has a 5013C in place? Helping serve local heroes. Giving back to the community. We have the firefighter combat challenge coming to Utah. Such a wonderful event.   Registration is now LIVE!!!

Do you want to experience the “Toughest 2 minutes in Sports”? Here is your chance! Prices to compete this year are low so this is the perfect chance to try it out! You can compete a few different ways: (All in complete turnout gear and SCBA, but no running on air this year). INDIVIDUAL: $25 A competitor running the entire course. TEAM: 3-5 members, each who runs the course individually and the top individual times are added together. RELAY: $50 3-5 members each who completes part of the course before handing a baton to another member. TANDEM: $30 A pair of competitors each of whom completes roughly half the course.

Did you have water damage in your commercial building?

8/25/2020 (Permalink)

flooded water to a door with a saying that says  no flood job to big no job to small. SERVPRO has the equipment to help you with your commericial water damage!

Water damage is one of the most challenging issues that a property owner can face because of different factors. First, they can cause severe damage to one’s establishment and belongings when left unresolved. Second, it can cause the growth of mold.


In a nutshell, it is the type of damage done on a structure and the belongings within due to excessive moisture and collected water. This usually happens in least-visited spaces of the establishment where water can collect without notice. They are also usually the lowest depths of one’s property like crawl spaces and basement.

Here is some equipment that might be needed for water damage…


As the name suggests, it is an equipment used to move air, but in its process, it actually helps dry water-damaged flooring and surfaces by forcing moisture to evaporate more quickly.


Another piece of equipment that can help in water damage restoration is the dehumidifier since it is specifically designed to deal with excessive moisture. Aside from that, it can also help maintain the humidity of an area to a set level.


You would probably have to deal with airborne contaminants as well, especially if you can smell the musk of mold in the air. You will need an air scrubber for that which filters out any particles in your indoor air.


Finally, you will need a restoration moisture meter. It is a device that gauges the severity of water damage on a surface or an area by assessing the moisture present. It is a must for you to have if you’re planning to do all the restoration on your own.

Here at SERVPRO of Provo we have all this equipment to help get your business back up and running and leave it “Like it never even happened.”

Fire and smoke damage do's and don'ts

7/29/2020 (Permalink)

smoke coming out of windows Call an expert at SERVPRO!!

While fire damage restoration is better left in the hands of professionals, there are some things you can do on your own. Take note, however, that DIY fire restoration is something you want to do only when the severity of the fire and smoke damage is small.

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.


Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing the first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors, and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure to empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.


Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers, and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings, and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the cleanup of these areas.
  • If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires specialized tools and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

Why is there water in my basement?

7/21/2020 (Permalink)

Water in basement Get to the root of the problem!!

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.


When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.


A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.