Recent Posts

Smelly Office? SERVPRO Can Help!

8/20/2019 (Permalink)

How many times have you walked into the kitchen at work and it smells like burnt death?  Someone cooked something that lingers but you are pretty sure they cooked up some sort of roadkill or tried to burn the building down.  Did you know that SERVPRO can get rid of those and many other smells for you? 

Trained Experts

As experts in deodorization, SERVPRO of Provo is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contacts any surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

Do I need flood insurance?

8/8/2019 (Permalink)

Have you ever wondered about what you would do if you had a house flood? Chances are if your home has never flooded or you don’t live in a flood zone you haven’t.  Will you be covered by your homeowners or renters insurance if you have an accidental flood? Maybe a broken pipe, too much rain, or maybe someone leaves the garden hose on and floods the basement (obviously that one isn’t from my experience ) Lucky for you, we are here to answer that question.

FACT: Floods are the nation’s most common and costly natural disaster and cause millions of dollars in damage every year.

FACT: Homeowners and renters insurance does not typically cover flood damage.

Rain Water

Your homeowners and rental insurance will cover some damage from rain, but if your home is filled with water as a result of rising bodies of lakes, rivers, or a lot of rain, it won't cover you. If you’re taking out a mortgage on a property that’s in a high-risk zone (also called a Special Hazard Flood Area), your lender will require you to buy a policy in order to get the loan.

If you are required to purchase Flood Coverage or if you choose to, where do you get it? You need to talk to your insurance agent and ask if they offer it through the NFIP.  Most agents do, but if they don’t ask around and find one that does.  You cannot get insurance directly through NFIP. The federal government offers coverage through the National Flood Insurance Program. If you have questions whether Flood Coverage would be worth it for you talk to your local insurance agent for more information.

You can also call SERVPRO and we can help 


Why Choose SERVPRO? Because SERVPRO is the BEST!

7/25/2019 (Permalink)

SERVPRO of Provo is the best!!

If you have ever had a disaster in your home whether it was flooding and water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic you might wonder who among all the restoration and clean up companies to call. SERVPRO has over 38 years of experience, highly trained certified technicians, 24-hour emergency service, locally owned and operated, and a trusted leader in the restoration industry.  If you don’t believe SERVPRO is the best check it out these testimonials left by some of our customers!

“Our sewer backed up leaving 2" of raw sewage in the basement. I was working a 48-hour shift. Leaving my wife 4 kids to try to figure out what to do. I got in touch with SERVPRO and they came right away and within hours they had the basement cleaned out, sprayed down and fan and dehumidifiers set up. They came back every day to check on the progress and make sure it was drying like it should. I wouldn’t hesitate to us them again! Thanks guys for all your help!!”                   -Trenton (Springville)

We had a partial loss fire and SERVPRO was there the next day with our adjuster to get started on our process to rebuild. We have been so happy with them and would highly recommend them. The have been so good at getting us what we want and they are very good at working with insurance companies to help the owner get what they want. I felt like they were advocates for us.                      – Deanna (Orem)

SERVPRO cleaned my carpets and they did an amazing job. With the first few swipes I was able to see a huge difference, which I couldn't see with previous carpet cleaners. Fast, friendly, and affordable! – Randi (Spanish Fork)

I appreciated so much the attitude of the service technicians. Oh, don't worry we can move that and this and we will put it back. Not a problem. My carpet space that needed help was fairly small compared to your large jobs like issues caused by nature or.....They didn't mind and they did a perfect job, and made some helpful recommendations. Plus, this is the best....they arrived on time.  – Mary-Elizabeth (Sanatquin)

“Relieved! Thrilled! Happy! Amazing! Outstanding! Awesome! WOW! Not enough positive adjectives to describe my overall impressions. To go from completely devastated from my house flood to completely thrilled with the way the house turned out from all of SERVPRO's quality work is an understatement!  From beginning to end SERVPRO has been professional, honest, efficient, friendly, and reliable.  They were recommended by my insurance agent along with 2 other companies.  When I told the adjuster I chose SERVPRO (because of their ratings and customer feedback), he said "Great, I am glad you chose SERVPRO. They are the VERY BEST."                     – Katie (Springville)

I was completely impressed from clean up to restoration!  My house looks better than it did before they flood. They were knowledgeable, on time, and so nice.  I also felt the service was very affordable.  Thank you SERVPRO. – Lisa (Provo)

If you find your home in need of a restoration and clean-up company do yourself a favor and call SERVPRO today!

Making a Disaster Plan for Your Pets

7/16/2019 (Permalink)

Make a Disaster Plan for Your Pets Before It is too Late.

A huge storm has just rolled through or your area has just survived a natural disaster.  You have survived and your family is safe but what about your pet?  Just like your family you need to have a disaster plan for your pets.  Here in Utah we may not experience a hurricane or tornado but we do have harsh wildfire seasons, flooding, and a future forecasted major earthquake. What is good for you is good for your pets, so be prepared and have a plan. Planning ahead is the key to keeping yourself and your pets safe when a disaster strike!

  1. Microchip your pets

Microchip ID is the best way to ensure you are reunited with your pet if you are separated.  Also make sure you keep the microchip info updated: address or phone number changes are commonly overlooked.  If you don’t update the information it is useless.  You could also list an emergency number of a friend or family member who resides outside of your area.

  1. Keep A Collar and Tag on ALL Dogs & Cats

Make sure you have the pets name and at least your current phone number (and address if possible) on the tag.  ID on indoor cats is especially important, if there is a disaster they could easily escape.

  1. Create a Buddy System

Create a buddy system in case you are not home. Make arrangements with a trusted neighbor to check on your pets. 

  1. Identify Local Animal Shelters

Know where the local animal shelters are located in case your pet does get lost.  Have a current picture as well to help identify them.

  1. Locate a Local Veterinary Clinic

Locating a local veterinarian or animal hospital in the area you are staying in case your pet needs medical care.

  1. Plan a Pet Friendly-Place to Stay

Search in advance of pet-friendly hotels, boarding facilities or somewhere you can stay.  Many emergency shelters are not pet friendly.

  1. Prepare and Emergency Kit for EACH Animal

Stock up and be prepared now for items your pet will need during a disaster.  Store these items in an easy to grab container. Some basic items to include are: one-week food supply, one-week fresh water, medication you pet may need, copies of vaccination records, current picture of you with your pets to identity them and claim ownership, temporary ID tags with the contact info of someone in an unaffected area, carrier and/or leash for each animal.

Remember to prepare now, after the disaster has occurred it is too late.  The last thing you want after and emergency or disaster is to have something happen to your furry family members.

How to Make a Fire Safety Escape Plan for Your Family

6/18/2019 (Permalink)

Don't let your family get stuck without a Fire Escape Plan!

In 2016 there were an estimated 364,300 reported residential fire and 2,000 fire related fatalities. In the event of fire, TIME is the BIGGEST ENEMY and EVERY SECOND COUNTS! In less than 30 seconds a small flame can turn into a major fire.  The most important thing you can do to prepare is have a Safety Escape Plan.

At Home Fire Safety Plan Tips

First and foremost, make sure you have one working smoke alarm on every level of the home, as well as inside and outside each sleeping area.

Have two ways out of each room, and the proper equipment to get out any upper story windows. Walk through each room in your home with your family and point out possible exits. Also, provide alternatives for anyone with a disability.

Once you have established the exits, practice and show children how to get out of the house and check the door for heat before opening it.

Know to crawl low to the floor when escaping to avoid toxic smoke. Practice dropping to your stomach and shimmying out under the smoke with your children.

Make a plan to help pets evacuate safely as well if possible.

Once you are out of the house, STAY OUT. DO NOT go back in the house. There could be unseen damage and danger. Call 911 immediately.

Know where to meet after the escape. Your meeting place should be near the front of your home so firefighters know you are out.

Practice, Practice, Practice your escape plan. It is recommended you practice at least twice a year.  If you have young children it may require more than twice.  Practicing can save the lives of you and your family.

If you do have a fire in your home call SERVPRO of Provo today!

No Job is Too Big!

6/4/2019 (Permalink)

Call SERVPRO of Provo for all your Commercial disaster and cleaning needs!

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

SERVPRO of Provo was asked to go to Houston, Texas after Hurricane Harvey hit to help with the thousands of businesses and home that were affected.  As soon as we were able to assemble a team and load up the trucks with equipment we were on the road.  We did the mitigation on several of large religious structures and prepared it for the rebuild with the help of trained technicians and all they specialized equipment.

If you and your commercial building ever find yourself in need, call SERVPRO Provo today.

How Fast Can Water Damage Your Home?

5/30/2019 (Permalink)

Water can begin to damage your home very quickly.

When it comes to water damage in your home time is not on your side.  In most cases the longer the water remains an issue the more at risk your home is for water damage.  Water damage can turn into mold within a few days, especially in warm environments.  Water damage is much easier and less expensive to mitigate before mold starts to grow.

Within a few minutes to a few hours the water damage starts to spread and can damage flooring, furniture, and other items near the water.  Flooring can start to warp and lift, cloth furniture absorbs the water making it hard to extract, wooden furniture begins to swell, leather fades and stains the flooring, and the moisture/humidity mixes with normal household odors and you now have a stinky house.

 The longer you leave the water damage untreated the more damage your home is at risk for.  Eventually the flooring and sub flooring will be so warped it will not be salvageable, if the water is affecting your walls the paint can begin to blister and the drywall will mold, and if left long enough the structural wood will begin to swell, warp, and split apart.  DO NOT let water damage get to this point in your home.  This will take time to fix and you will be displaced from your home.

SERVPRO of Provo has made its name by performing cleanup and restoration work after water damage. Using advanced extraction techniques, our technicians have the expertise, training, and certificates to help clear away water and mitigate loss.  As part of a national franchise, we have access to national resources that ensure our technicians are equipped with the best possible equipment, including Injectidry systems as well as truck-mounted extractors and desiccant humidifiers. If you notice or suspect water damage, call us immediately for an expert assessment and a service arrangement.

Spring Snow Melt Can Cause Flooding in Your Elk Ridge Home

5/12/2019 (Permalink)

Don't let Spring snow melt damage your home. If it does call SERVPRO of Provo today!

Snow Melt Causes Flooding

Spring is definitely in the air.  More and more people start heading outside to soak in the sunshine after a long, cold, snow packed winter. As temperatures rise snow is melting into Utah's rivers and streams, increasing the risk of flooding. Hopefully it comes in an orderly fashion, but if it warms up too quickly the snow will overwhelm Utah's rivers and mountains causing concern for many homes.  

Follow these tips to help prevent flooding in your home.

  • Check for leaks around your doors and windows.  Especially basement windows in window wells.
  • Keep window wells free from debris
  • If you have flood drains make sure they are clear and working
  • Check the grading around your home and make changes in grading to encourage flooding away from your home
  • Inspect and repair your foundation for cracks before it’s too late

If your unfortunate and do have water and/or mold damage from flooding in your home call SERVPRO today.  Our trained experts are ready for your call. 

Call SERVPRO today at 801-785-5228

Why is Boarding Up Your Provo House is So Important

4/23/2019 (Permalink)

Let SERVPRO take care of your advanced restoration needs including the board up process!

If you have recently had a structure fire whether it be your home or your business your head is probably spinning and you are wondering what happened and what to do next.  One of the most important things that needs to be done is having your structure boarded up before you leave.  We have all seen the scene in movies or on TV of the house with the boarded-up windows and doors, but have you ever thought about why this is so important?

  1. Protection of Your Property- The last thing you want after a fire is for burglars or vandals to come into your home. The restoration process can take time and your property needs to be protected.  Its heartbreaking to think someone would rob you or vandalize your home but it happens all the time.  Boarding up the windows and doors of your home won’t guarantee this doesn’t happen to you but it will deter the burglars and vandals.
  1. Protect Your Home from the Elements- If your structure has recently caught fire you might have a hole in your roof or no glass in your windows. After all of the fire damage you don’t need water and debris inside as well.   This will only make the restoration process even more extensive.
  1. Protect Curious Passersby- People will be curious and what to take a look at the damage in your home or business after a fire. They will want to go inside and take a look around.  If your home is not boarded up properly this is a hazard.  There is most likely structural damage and the home is not safe for exploring. This can be a liability to you.  You could get sued if someone got injured in your home because it wasn’t sealed off and marked as unsafe to enter.  Protect yourself and others.
  1. Protect Your Belongings for Insurance Coverage- If you do not properly protect your belongings inside your house the insurance company could see this as negligent and refuse to accept your claim and discontinue your coverage.

Along with the cleanup and restoration process SERVPRO of Provo will board up your home for you.  You have enough to worry about after experiencing such a loss.  Put your trust in us and we will make it “Like it never even happened.”

Call Us Today!

April Showers Bring May Showers

4/9/2019 (Permalink)

Don't be caught unprepared during a storm.

April showers may bring May flowers but you need to make sure you are prepared for those showers.

Spring is a time when everyone starts to get excited about the warmer weather, grass starting to get green, and flowers starting to bud, but the joy that comes from these things is all because of the rain.  Here in Utah we all cross our fingers for a wet winter and spring to help with our hot dry summers, but have you ever thought about if you are prepared for those showers?

Rocky Mountain Power recommends these tips to be prepared. 

Assemble an Emergency Kit

  • Water – one gallon per person per day
  • Non-perishable food
  • Battery-powered radio and extra batteries
  • Flashlight and extra batteries
  • Blankets
  • First aid kit
  • Wrench or pliers to turn off utilities
  • Manual can opener
  • Medications
  • Copies of important family documents

Always Keep Cash On-Hand

Keep Your Gas Tank At Least Half Full

Stay Connected with Apps

Make a Family Emergency Plan

Businesses Should have and Emergency Ready Plan

For more information on emergency safety recommendations from Rocky Mountains Power click here

For more information on an Emergency Readiness Plan offered free of charge by SERVPRO Call Us today!