Recent Posts

Most common places for house fires!!

9/17/2020 (Permalink)

Fire damage in the kitchen Be prepared with the correct knowlegde when you have a home fire.


The heart of the home, kitchens are also the most common spot in the house for fires to start.  Specifically, unattended cooking is the leading cause of kitchen fires and fire-related injuries.

These man-made fires are also easily preventable: Keep an eye on the stove, oven, and other appliances like toaster ovens, and move combustible items away from the stove. Never leave the kitchen when you’re working with high heat during preparations like frying, boiling, or broiling—fires need only seconds to go from a small flame to an out-of-control blaze.


Bedrooms are the most common spot in the house for electrical fires to start—about 15% of residential electrical fires begin there. And these fires have a high potential for tragedy since they often happen when people are asleep.

These fires are often due to faulty or overtaxed wiring or malfunctioning lighting, but bedroom fires also start with cords, space heaters, or electric blankets. Bedding, carpeting, draperies, and other creature comforts of your bedroom are often the first items ignited in a fire.

Living rooms

That beautiful Edwardian fireplace in the center of the living room sold you on your home, but it needs more maintenance and care than the occasional dusting and cute decor. Heating equipment is the second leading cause of house fires, with chimneys being the most likely type of heat source to cause a fire.

Fireplaces, chimneys, wood-burning stoves, and space heaters are all culprits for starting an out-of-control fire in the living room.

Attics and crawl spaces

Inaccessible attics and crawl spaces are easy to forget about, but 13% of electrical fires start in these neglected spaces. Electrical failure or malfunction accounts for about 88% of these fires.

If you live in an older home, suspect dubious DIY electrical work, or want reassurance that everything is in order, hire a professional, licensed electrician to check it out and address issues. While electrical problems can be expensive to fix, the cost of neglecting it can be devastating.

Laundry rooms

Laundry rooms are where 4% of residential fires begin, with dryers being the culprit of 92% of laundry room fires.

Outside areas

Residential fires start outside 4% of the time. Your grill, smoker, fire pit, and even dry vegetation can be sources of outdoor fires. 

Keep a fire extinguisher handy

Fire extinguishers can be the difference between a small kitchen fire and a catastrophe. Purchase and replace fire extinguishers for the rooms where fires are most likely to start, and choose the right class of extinguisher for the type of fire most likely to occur in that room.

SERVPRO is here to help if you have smoke or fire damage give us a call so we can get your home back to the way it should be.  

Fireman Combat Challenge!!

9/3/2020 (Permalink)

Ladder for the challenge with sponsor flags on it Bring your whole family. Kids can try the course out for free. This event is a blast. Watch these fireman compete in this fun course.

Did you know SERVPRO has a 5013C in place? Helping serve local heroes. Giving back to the community. We have the firefighter combat challenge coming to Utah. Such a wonderful event.   Registration is now LIVE!!!

Do you want to experience the “Toughest 2 minutes in Sports”? Here is your chance! Prices to compete this year are low so this is the perfect chance to try it out! You can compete a few different ways: (All in complete turnout gear and SCBA, but no running on air this year). INDIVIDUAL: $25 A competitor running the entire course. TEAM: 3-5 members, each who runs the course individually and the top individual times are added together. RELAY: $50 3-5 members each who completes part of the course before handing a baton to another member. TANDEM: $30 A pair of competitors each of whom completes roughly half the course.

Did you have water damage in your commercial building?

8/25/2020 (Permalink)

flooded water to a door with a saying that says  no flood job to big no job to small. SERVPRO has the equipment to help you with your commericial water damage!

Water damage is one of the most challenging issues that a property owner can face because of different factors. First, they can cause severe damage to one’s establishment and belongings when left unresolved. Second, it can cause the growth of mold.


In a nutshell, it is the type of damage done on a structure and the belongings within due to excessive moisture and collected water. This usually happens in least-visited spaces of the establishment where water can collect without notice. They are also usually the lowest depths of one’s property like crawl spaces and basement.

Here is some equipment that might be needed for water damage…


As the name suggests, it is an equipment used to move air, but in its process, it actually helps dry water-damaged flooring and surfaces by forcing moisture to evaporate more quickly.


Another piece of equipment that can help in water damage restoration is the dehumidifier since it is specifically designed to deal with excessive moisture. Aside from that, it can also help maintain the humidity of an area to a set level.


You would probably have to deal with airborne contaminants as well, especially if you can smell the musk of mold in the air. You will need an air scrubber for that which filters out any particles in your indoor air.


Finally, you will need a restoration moisture meter. It is a device that gauges the severity of water damage on a surface or an area by assessing the moisture present. It is a must for you to have if you’re planning to do all the restoration on your own.

Here at SERVPRO of Provo we have all this equipment to help get your business back up and running and leave it “Like it never even happened.”

Fire and smoke damage do's and don'ts

7/29/2020 (Permalink)

smoke coming out of windows Call an expert at SERVPRO!!

While fire damage restoration is better left in the hands of professionals, there are some things you can do on your own. Take note, however, that DIY fire restoration is something you want to do only when the severity of the fire and smoke damage is small.

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.


Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing the first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors, and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure to empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.


Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers, and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings, and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the cleanup of these areas.
  • If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires specialized tools and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

Why is there water in my basement?

7/21/2020 (Permalink)

Water in basement Get to the root of the problem!!

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.


When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.


A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.

Faster Water Cleanup

7/15/2020 (Permalink)

SERVPRO green trucks Let us at SERVPRO be your number 1!

When your home becomes a victim of a disaster that is spreading quickly throughout the property, you want to know that a phone call can retrieve experienced professionals with the ability to clean up the mess before your home becomes irreparably damaged. You need effective solutions to the water loss incident fast, and our franchise professionals can respond quickly to offer real-time results to the emergency in progress.

When a water disaster occurs, you need prompt water cleanup services. Many homeowners can quickly discover that recovering their home from substantial water loss situations can be overwhelming, and even stopping the source of the damage can prove problematic. For example, many residents have shut off valves for the water supply into the plumbing for their home, but few know where this shut off is, let alone how to access it if it is not out in the open. In these scenarios, you need a professional crew that can arrive shortly after you call with the expertise and experience to shut off the source of the water damage and begin effective strategies to preserve the property through extraction, drying and cleanup efforts.

Our SERVPRO professionals are a wise choice for restoring your home and mitigating the initial loss you could experience due to our commitment to having highly trained technicians available to our customers. Through the steps required to obtain the water restoration certification through the industry standard-setting organization IICRC, to our continued online and in-house educational opportunities, we can offer technicians prepared for a wide range of potential effects from significant water loss incidents to a property.

You often do not have the time to spare to get the damage and excess cleaned up when facing water loss incidents on the property. Instead of spending valuable time clicking through reviews on the internet, you can trust in the fast response and vast experience of our SERVPRO of North Utah County water restoration specialists. 

Checklist for water damage!

7/8/2020 (Permalink)

flood damaged basement Make a checklist!!!

Flood damage to home or business can be devastating and extremely costly. Restoring a flooded basement alone can already cost individuals and families $500-$10,000, depending on the floor area. If the entire house has been flooded, the National Flood Insurance Program (NFIP) provides a flood damage simulator which estimates that for 1-4 inches of water, flood damage repair can cost around $7,800. For 9-12 inches of water, it’s $18,930, and for 18 inches, prepare for $26,285!


The first 24 hours after flood invaded your home or property is very crucial in preventing further damage. Once the water subsides, it’s time that you take immediate action.


Before you move, change or repair anything, take photos or a video of your damaged home. This is very important especially if you are filing for an insurance claim. Making repairs before documenting the extent of damage can potentially decrease the extent of your coverage.


If your home has been seriously damaged, you may need the help of a professional flood damage repair company. Your goal is to remove water and dry everything as soon as possible to prevent mold build-up, rotting, and other problems.


Wallboard and drywall act like a sponge and are very susceptible to water damage. Foam sheets of insulation should be hosed off and dried, furniture was taken out to dry under the sun completely (otherwise, they may warp and crack), and floor coverings were taken out as well.

SERVPRO of North Utah County is well-versed in dealing with water damages. We have helped commercial properties in the Silicon Slopes as well as residents of Lehi remove water and prevent the risk of secondary damages like mold or mildew buildup. We are just a phone call away and are local to the area which reduces our call out times.

One of the difficulties with water damage is that moisture can seep into crawlspaces or cracks and reside there unnoticed for days, weeks or months. Using state-of-the-art moisture detectors and our commitment to providing the very best service we are here to ensure your water damage issue is dealt with effectively and efficiently.

All of our technicians live and work right here in Lehi and the surrounding area. So we have experience in dealing with unique residences as well as commercial businesses. Call us today for a professional inspection, remediation, and restoration service from an award-winning business.

Utah Wildfires

6/29/2020 (Permalink)

Wildfire picture with flames Stay safe here in Utah with these wildfires.

Are you one of the homes that are near these Utah wildfires?  Does your home smell like smoke? How will you ever get rid of that smell?  OZONING!  What is ozoning and how does it work?

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.


6/10/2020 (Permalink)

smoke coming out of windows Smoke damage is no joke. Call SERVPRO to help.


Obviously, the smell of smoke is caused by a fire. There’s truth in the saying “where there’s smoke, there’s fire,” after all. Now, the smell of smoke could be caused by a fire in your kitchen because you forgot to turn off the stove. It could be burnt food because your partner can’t cook to save his/her life. It could be smoke from a cigar or cigarette.

It can even be from your neighbor who is nice enough to burn something right outside your open window. It doesn’t really matter what the source is (though you do need to locate the source for safety purposes, ok?) because it all comes down to one thing – the smell sticks to your house and belongings like glue. And eliminating that smell is just a small part of the problem.

Any kind of smoke that is caused by burning carbon-based materials such as wood, paper, oil, gas, or food can produce carbon monoxide. If you don’t know this yet, this is an odorless, colorless gas that can be harmful.


When it comes to smoke odor removal, there are several options available. Some may use scented candles, air fresheners, and sprays to get rid of smoke odor or any kind of unpleasant smell.

However, they’ll soon realize that there is only so much scented candles or sprays can do for the problem. In fact, they can make matters worse, as they simply combine with the smoke smell and leave behind something quite unpleasant. Even opening your windows and letting fresh air in won’t be getting rid of the smoke odor completely.

A lot of people believe that a good scrub will be enough to get rid of the smell of smoke in a house. And they’re right in a sense. You can scrub your walls plus your ceilings with ammonia and water to get rid of the smell of smoke, especially if it was just a small amount and the room wasn’t exposed too long to the smoke. You probably won’t be able to smell it anymore. However, it won’t be cleaning something more important – the air you breathe.

Vinegar and baking sodas are natural odor neutralizers and another good option. You can place some vinegar in the room and baking soda in the carpet to start eliminating the smell of smoke. It’s going to work but it’ll take time and several repeats to get the smell completely out.

While using these may be tedious, they’re a lot cheaper than choosing a professional. In fact, if the smoke particles have had time to sink into the upholstery, curtains, and even your clothes, washing them with vinegar and baking soda is your best bet.

But vinegar and baking soda still leave one problem behind – the remaining invisible-to-the-naked-eye smoke particles still hanging around in the air. Plus, since you used ammonia in cleaning the heck out of your walls and ceilings, you may have now added chemical fumes to your indoor air. The world is such a scary place, ain’t it? But there’s no need to panic. Take a deep breath (or not) and calm yourself. There is a way out of this dilemma.


     While all the other solutions we gave are handy, they won’t completely clean your environment of gases and chemical fumes. The next step to ensure that your indoor air quality is top-notch is to have SERVPRO come in with air scrubbers.

What is an air scrubber? Well, it’s a portable air filtration system that makes use of a series of filters to capture contaminants in the air and recirculate the clean air in an enclosed space. Air scrubbers come in a variety of sizes with different features and capabilities. But most of them will operate using the same basic principle – the motor will power a blower or fan that will draw in the air, letting them pass through the filters. The first stage is the pre-filter stage where the large particles in the air are trapped. The second stage will contain a carbon filter that captures the gas and vapor molecules – the odors that we smell including the harmful smoke particles in the air. The third and final stage is the primary filter which is a HEPA (high-efficiency particulate air) filter, able to capture 99.97% of particles in the air that can be as small as 0.3 micrometers.

Once it passes through all three filters, the decontaminated air will be exhausted. What all that means is that the smell, as well as the source of the smell, is completely eliminated. It’s not masked. It’s also not just decreased to undetectable amounts, it’s completely gone.

Take note that an air scrubber “scrubs” the air. Any smoke particles that get trapped in the surfaces of walls and inside fabric will remain there. Which is why you’ll still need to use a little elbow grease to wash away the smell of smoke on your belongings.

Aside from the fact that an air scrubber will clean your air of smoke particles, are there any other benefits of having them? Good question. There are, actually. First of all, using an air scrubber gets your air clean in a few minutes.

The second benefit is that it doesn’t only filter out smoke odors. It also filters out mold, dust, pollen, and pet dander. Any particles that could potentially trigger any allergies are eliminated along with the smoke. And the ultimate benefit of an air scrubber is a simple fact that you can “clean” your air every so often. Indoor air pollution is no joke.

Is there black mold in you commercial building?

6/3/2020 (Permalink)

finger pointing to black mold on wall Mold can be dangerous. Black mold signs and symptoms.

The growth of mold and mildew will always be a big issue for property owners. They can destroy the integrity of one’s property, but what is black mold? In a nutshell, it is made up of several species of toxic mold that thrives in humid environments but most professionals focus on specific type: Stachybotrys chartarum. It can be recognized by their greenish-black color on the surfaces they grow on.

How dangerous is black mold? 


It is important to note, though, that not all types of mold are toxic. But this doesn’t mean that you should ignore their presence. It is crucial to identify the typical signs of black mold infestation.


The first tell-tale sign is its color. It can be distinguished by its black or greenish-black hue. There are certain species, though, that manifest with a grayish color and a powdery texture.


Aside from the visual cues as your toxic black mold grow in clusters, you can also identify that there is black mold growth in your home with its strong distinguished odor. The smell can be pretty hard to miss, but we certainly recommend getting the help of a professional when in doubt.

Here at SERVPRO we can help get your commercial building back to the way it should be...mold-free. We can test to make sure we know what mold we are dealing with and help to get rid of it the correct way.