Recent Posts

Take these 5 steps after a home fire.

6/22/2021 (Permalink)

Take these 5 steps to make your process a little bit less stressful after an event like this.

A fire can be very traumatic, even when you haven’t suffered injuries. Seeing the place you have worked so hard for with damages, is traumatic and devastating enough.  

Renovating your house after fire damage is an essential task. The fire could have damaged the foundations and other vital parts of the house’s structure and released numerous substances from the different burned materials that can be toxic and dangerous when exposed to them, such as heavy metals, methane, sulfur dioxide, and carbon monoxide.

The quicker you take care of the damage, the fewer consequences there will be, and the more natural the restoration process can be. We have collected five steps you can follow to make the restoration process less complicated to overcome.

Step 1: Get an Assessment 

Step 2: Call your insurance company 

Step 3: Take Care of the structure first 

Step 4: take care of Electrical System 

Step 5: Cleaning & Remediation 

Summer Storms and how to be prepared!

6/15/2021 (Permalink)

Summer Storms can be a beautiful disaster!!

Summer Storms 

After using common sense to prepare follow these simple guidelines:

  1. Charge all mobile devices
  2. Make as much ice as possible or go buy some at your nearest store and have a cooler handy in case the power goes out.
  3. Get lots of water handy for drinking, washing, etc.
  4. Move plants indoors or as close to the building as possible.
  5. Fill your gas tanks up in your cars and any extra tanks you have.
  6. Get cash
  7. Get a light source; flashlights and batteries, candles, etc.
  8. Set your thermostat a little lower than usual. (If the power goes out it is going to get hot)
  9. Have games and things to do inside handy.
  10. Do the dishes and laundry so your stuff doesn’t stink before the power comes back on.
  11. Take a shower, if you’re A/C goes off you are going to get sweaty really fast.
  12. Move your car away from trees.
  13. Strap anything outside that might flyway down or put inside a shed. (trampolines, BBQ, tables and chairs, etc.)
  14. Make sure your pets are set and protected as well.

How we get our SERVPRO employee's the best training.

6/15/2021 (Permalink)

We like to make sure our employees have the best training!!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Utah County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Automatic fire sprinkler systems

5/24/2021 (Permalink)

Protect your commercial building!

Automatic fire sprinkler systems are widely considered the single most effective tool for protecting your structure, property, and lives from a fire.  Having an automatic fire sprinkler system in place is basically the same as having firefighter protection 24/7.  Fire sprinkler heads respond individually to a number of things including Heat from a fire, Corrosion, Mechanical Damage, and Sabotage/Vandalism.  If you do have a fire in your building you are going to be very grateful for the fire sprinkler system, if it is an accidental discharge it will become somewhat of a burden. To make things easier in the case of an accidental discharge follow these tips below.

  1. Shut Off Water Immediately

Shut off the water supply to the fire sprinkler system as soon as you can.  The faster you can turn the water off the less potential for major water damage you have.  Be aware that it will take a couple of moments to stop, the water has to clear the lines first.

  1. Mitigate Future Damage

You will want to clear as much as possible from the affected area to mitigate further damage.  Move furniture, valuables, and equipment to a safe dry area to limit exposure and further damage.

  1. Call Your Insurance Company

You will want to call your insurance agent as soon as you can to find out what steps to take next and the claims process.  Also, so they can send someone to assess the situation and damage.  Their assessment will determine who is responsible for the damage.

  1. Call SERVPRO of Provo

Call a restoration company that specializes in water damage like SERVPRO of Provo to help mitigate and restore the area.  SERVPRO is a much better choice than DIY because we are trained in disaster cleanup and ready to help when you need us.

Be prepared if an earthquake were to happen.

5/24/2021 (Permalink)

Earthquakes are so unpredictable.

Earthquake

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for. With the latest earthquakes, we really should be making sure we are prepared. 

When your home is hit by a flood or storm, or earthquake remember that your local SERVPRO of Provo is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.

Sprinkler systems can cause water damage in your Provo home.

5/24/2021 (Permalink)

We see this all too often when people start turning their sprinklers on for the summer.

For Our Provo Customers, SERVPRO Offers Advice and Water Removal

Your desire to consistently hydrate the gardens and other landscaping around your Provo home led to the installation of an automatic sprinkling system. Saving time, water, and money over the long term were incentives, but malfunctions led to unintended concerns. It is not uncommon for irrigation configurations to cause water to seep into foundations or crawl spaces or soak into the exterior wall of a house. We can mitigate the damage.
 
If just one sprinkler head is knocked out of alignment, water can pound the siding of your house rather than foundation plantings. The water damage caused to your Provo dwelling may go undetected for a time, allowing the moisture to build up and begin to destroy the building materials inside your dwelling. Likewise, a bend or break in the underground conduits carrying water to the various sprinkler heads can super-saturate the ground around your home, seeping into the slab foundation or crawl space. Our technicians respond with practical strategies that remove the water and dry out the structure.
 
The first you realize that the sprinkler system is the culprit might be after the SERVPRO crew arrives. You have just noticed some peeling paint or a bulge and dampness on an interior, outward-facing wall. You might fear a plumbing leak inside the house. Once we discuss your concerns, we evaluate the situation. If your water pressure is unaffected and bills are as expected, a leak is unlikely. When we walk around the property, our trained eyes catch signs of a misaligned spray.
 
The good news is that eliminating this water source is as easy as disengaging the sprinkler system. SERVPRO then extracts any standing water and uses air movers, heaters, and dehumidifiers to dry out the interior of your home. Because the conditions could be ripe for microbial growth, we look for any evidence of mold damage. If any is found, our mold remediation team can complete a mold abatement.
 
If water saturation has seeped into your crawl space or foundation, we use drying strategies and review the vapor barriers in place. SERVPRO advises you to work with the company that installed the sprinkler system to locate the leak or redirect the errant spray head. Otherwise, the water damage can return.
 
SERVPRO of Provo can help restore the damage done by an automatic outdoor watering system. Call us at (801) 226-1363 to schedule a consultation.

Tips to prevent home fires.

5/11/2021 (Permalink)

Most fires are preventable. These tips can help.

Home fires are preventable!

Cooking

  • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time turn off the stove.
  • Wear short, close-fitting, or tightly rolled sleeves when cooking.
  • Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.
  • Keep a fire extinguisher available.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Space Heaters

  • Keep combustible objects at least three feet away from portable heating devices.
  • Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • Check to make the portable heater has a thermostat control mechanism and will switch off automatically if the heater falls over.
  • Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.

More Prevention Tips

  • Never use a stove range or oven to heat your home.
  • Keep combustible and flammable liquids away from heat sources.
  • Portable generators should NEVER be used indoors and should only be refueled outdoors and in well-ventilated areas.

Leaky Appliances? SERVPRO can help.

4/28/2021 (Permalink)

Inspections and Maintenance Can Lower the Risk of Leaky Appliances Resulting in Water Issues

Inspections and Maintenance Can Lower the Risk of Leaky Appliances Resulting in Water Issues

The dishwasher in your Orem residence certainly has made life a little easier than the tiresome hours that used to get spent in front of the sink hand cleaning every specific dish. While this appliance has offered much regarding efficiency and convenience, it is not entirely devoid of potential problems and threats to your home if it is not properly maintained.

One of the greatest risks that homeowners face with an aging dishwasher is water damages in their Orem house. From the simplest of mistakes that any user could make to the literal degradation of the working parts that seal and operate your appliance, water damages are possible at any time. Avoiding these circumstances might seem impossible, but you can limit the possibility with some routine maintenance and repairs.

Many homeowners have this low appreciation for the appliances in their home, so much so that they react to the problems that their machines experience rather than checking them regularly for routine wear and tear concerns. Even an annual inspection can help to identify risks and potential problems and help you to avoid these concerns before they turn into substantial water loss events.

Sometimes, however, the dishwasher is not always the problem. User error has attributed to many water loss incidents in local homes as well, where the appliance did not get entirely closed or wedged open as the washing and rinsing cycles run. Several gallons of water can drain out onto the floors of the kitchen at this point, demanding immediate attention from competent restoration technicians like our SERVPRO team.

While initial assessment of the damage, however it originated, is critical to determining what must happen to restore it, this is a precursor to the work that must occur in that first visit. Extraction and even initial drying efforts can help to limit the widespread damage that weakens the structural elements of your home. Fast response from our SERVPRO technicians can help to reduce or even eliminate swelling and irreparable damage to flooring materials in this affected area of your home.

It might seem like there are so many threats to your home that are out of your control. Dishwasher concerns leading to water damages can often get avoided with the right precautionary measures and preventative maintenance, however. If you have a water emergency or require clean-up services in your home, do not hesitate to give our SERVPRO of Provo restoration specialists a call today at (801) 226-1363.

Have you cleaned your Airducts in your commercial building?

4/28/2021 (Permalink)

Have you cleaned your ducts lately?

Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.

If not properly installed, maintained and operated, these components may become contaminated with particles of dust, pollen or other debris. 

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • It May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on air duct cleaning, call us at SERVPRO today, (801) 785-5228

5 Hurricane Tips!!

4/6/2021 (Permalink)

These 5 tips can help during such a stressful time.

1- Photograph and Document Damage:     Document the damage thoroughly with photos, as it will make the insurance claims process much easier. In addition to photos, keep a running list of all damaged items.

2-Conduct Emergency Repairs:                    Do only what's necessary to prevent further damage after a storm, such as covering broken windows with plastic or roofs with tarps to keep the rain out. Don’t make or commission permanent repairs until an insurance adjuster reviews the damage. While it may be tempting to start cleaning up and throwing out damaged items after the storm, your insurance adjuster needs to see what happened firsthand to make you the best offer to settle your claim.

 3- Secure Home Inventory:  All home insurance policyholders should compile a home inventory of their possessions before a storm strikes, and keep it in a safe place. A home inventory is a list that documents the contents of your home. It should include photos, detailed descriptions, and purchase receipts when possible. Having a home inventory will make the claims process much easier. If you don’t currently keep a home inventory, start one as soon as possible. 

4- File a Claim ASAP: Insurance companies sometimes work on a first-come, first-served basis; so it's in your best interest to file an insurance claim as soon as possible. When you contact your provider, let them know the extent of the damages and that you have an inventory of your possessions. An insurance adjuster will come to your property, assess the damage, and determine the size of your payout. 

5- Secure Safe Lodging:  If your home is uninhabitable, you’ll need to find your family a safe place to stay while your home is being repaired. The loss of use coverage in a standard homeowner insurance policy typically helps pay for your family's lodging as long as the damage is part of a covered claim. Check your policy or ask your agent to make sure you have this coverage and to determine its monetary value and time limits. 

Suffering damage or loss from a hurricane can be devastating, and recovery takes time. If you are prepared and plan in advance, repairing the damage will go much smoother.

 Remember to be patient during the claims process. With the proper preparation, things will be back to normal soon.