Recent Posts

Checklist for water damage!

7/8/2020 (Permalink)

flood damaged basement Make a checklist!!!

Flood damage to home or business can be devastating and extremely costly. Restoring a flooded basement alone can already cost individuals and families $500-$10,000, depending on the floor area. If the entire house has been flooded, the National Flood Insurance Program (NFIP) provides a flood damage simulator which estimates that for 1-4 inches of water, flood damage repair can cost around $7,800. For 9-12 inches of water, it’s $18,930, and for 18 inches, prepare for $26,285!

QUICK ACTIONS FOR FLOOD DAMAGE RESTORATION

The first 24 hours after flood invaded your home or property is very crucial in preventing further damage. Once the water subsides, it’s time that you take immediate action.

DOCUMENT THE DAMAGE

Before you move, change or repair anything, take photos or a video of your damaged home. This is very important especially if you are filing for an insurance claim. Making repairs before documenting the extent of damage can potentially decrease the extent of your coverage.

CONTACT FLOOD INSURANCE PROVIDER IMMEDIATELY

If your home has been seriously damaged, you may need the help of a professional flood damage repair company. Your goal is to remove water and dry everything as soon as possible to prevent mold build-up, rotting, and other problems.

ASSESS THE DAMAGE:

Wallboard and drywall act like a sponge and are very susceptible to water damage. Foam sheets of insulation should be hosed off and dried, furniture was taken out to dry under the sun completely (otherwise, they may warp and crack), and floor coverings were taken out as well.

SERVPRO of North Utah County is well-versed in dealing with water damages. We have helped commercial properties in the Silicon Slopes as well as residents of Lehi remove water and prevent the risk of secondary damages like mold or mildew buildup. We are just a phone call away and are local to the area which reduces our call out times.

One of the difficulties with water damage is that moisture can seep into crawlspaces or cracks and reside there unnoticed for days, weeks or months. Using state-of-the-art moisture detectors and our commitment to providing the very best service we are here to ensure your water damage issue is dealt with effectively and efficiently.

All of our technicians live and work right here in Lehi and the surrounding area. So we have experience in dealing with unique residences as well as commercial businesses. Call us today for a professional inspection, remediation, and restoration service from an award-winning business.

Utah Wildfires

6/29/2020 (Permalink)

Wildfire picture with flames Stay safe here in Utah with these wildfires.

Are you one of the homes that are near these Utah wildfires?  Does your home smell like smoke? How will you ever get rid of that smell?  OZONING!  What is ozoning and how does it work?

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

HOW TO REMOVE SMOKE ODOR FROM YOUR HOME!!

6/10/2020 (Permalink)

smoke coming out of windows Smoke damage is no joke. Call SERVPRO to help.

SMOKE ODOR – WHAT CAUSES IT?

Obviously, the smell of smoke is caused by a fire. There’s truth in the saying “where there’s smoke, there’s fire,” after all. Now, the smell of smoke could be caused by a fire in your kitchen because you forgot to turn off the stove. It could be burnt food because your partner can’t cook to save his/her life. It could be smoke from a cigar or cigarette.

It can even be from your neighbor who is nice enough to burn something right outside your open window. It doesn’t really matter what the source is (though you do need to locate the source for safety purposes, ok?) because it all comes down to one thing – the smell sticks to your house and belongings like glue. And eliminating that smell is just a small part of the problem.

Any kind of smoke that is caused by burning carbon-based materials such as wood, paper, oil, gas, or food can produce carbon monoxide. If you don’t know this yet, this is an odorless, colorless gas that can be harmful.

HOW TO ELIMINATE SMOKE ODOR IN HOUSE

When it comes to smoke odor removal, there are several options available. Some may use scented candles, air fresheners, and sprays to get rid of smoke odor or any kind of unpleasant smell.

However, they’ll soon realize that there is only so much scented candles or sprays can do for the problem. In fact, they can make matters worse, as they simply combine with the smoke smell and leave behind something quite unpleasant. Even opening your windows and letting fresh air in won’t be getting rid of the smoke odor completely.

A lot of people believe that a good scrub will be enough to get rid of the smell of smoke in a house. And they’re right in a sense. You can scrub your walls plus your ceilings with ammonia and water to get rid of the smell of smoke, especially if it was just a small amount and the room wasn’t exposed too long to the smoke. You probably won’t be able to smell it anymore. However, it won’t be cleaning something more important – the air you breathe.

Vinegar and baking sodas are natural odor neutralizers and another good option. You can place some vinegar in the room and baking soda in the carpet to start eliminating the smell of smoke. It’s going to work but it’ll take time and several repeats to get the smell completely out.

While using these may be tedious, they’re a lot cheaper than choosing a professional. In fact, if the smoke particles have had time to sink into the upholstery, curtains, and even your clothes, washing them with vinegar and baking soda is your best bet.

But vinegar and baking soda still leave one problem behind – the remaining invisible-to-the-naked-eye smoke particles still hanging around in the air. Plus, since you used ammonia in cleaning the heck out of your walls and ceilings, you may have now added chemical fumes to your indoor air. The world is such a scary place, ain’t it? But there’s no need to panic. Take a deep breath (or not) and calm yourself. There is a way out of this dilemma.

THE REAL SMOKE ODOR EXTERMINATOR

     While all the other solutions we gave are handy, they won’t completely clean your environment of gases and chemical fumes. The next step to ensure that your indoor air quality is top-notch is to have SERVPRO come in with air scrubbers.

What is an air scrubber? Well, it’s a portable air filtration system that makes use of a series of filters to capture contaminants in the air and recirculate the clean air in an enclosed space. Air scrubbers come in a variety of sizes with different features and capabilities. But most of them will operate using the same basic principle – the motor will power a blower or fan that will draw in the air, letting them pass through the filters. The first stage is the pre-filter stage where the large particles in the air are trapped. The second stage will contain a carbon filter that captures the gas and vapor molecules – the odors that we smell including the harmful smoke particles in the air. The third and final stage is the primary filter which is a HEPA (high-efficiency particulate air) filter, able to capture 99.97% of particles in the air that can be as small as 0.3 micrometers.

Once it passes through all three filters, the decontaminated air will be exhausted. What all that means is that the smell, as well as the source of the smell, is completely eliminated. It’s not masked. It’s also not just decreased to undetectable amounts, it’s completely gone.

Take note that an air scrubber “scrubs” the air. Any smoke particles that get trapped in the surfaces of walls and inside fabric will remain there. Which is why you’ll still need to use a little elbow grease to wash away the smell of smoke on your belongings.

Aside from the fact that an air scrubber will clean your air of smoke particles, are there any other benefits of having them? Good question. There are, actually. First of all, using an air scrubber gets your air clean in a few minutes.

The second benefit is that it doesn’t only filter out smoke odors. It also filters out mold, dust, pollen, and pet dander. Any particles that could potentially trigger any allergies are eliminated along with the smoke. And the ultimate benefit of an air scrubber is a simple fact that you can “clean” your air every so often. Indoor air pollution is no joke.

Is there black mold in you commercial building?

6/3/2020 (Permalink)

finger pointing to black mold on wall Mold can be dangerous. Black mold signs and symptoms.

The growth of mold and mildew will always be a big issue for property owners. They can destroy the integrity of one’s property, but what is black mold? In a nutshell, it is made up of several species of toxic mold that thrives in humid environments but most professionals focus on specific type: Stachybotrys chartarum. It can be recognized by their greenish-black color on the surfaces they grow on.

How dangerous is black mold? 

BLACK MOLD SIGNS 

It is important to note, though, that not all types of mold are toxic. But this doesn’t mean that you should ignore their presence. It is crucial to identify the typical signs of black mold infestation.

COLOR

The first tell-tale sign is its color. It can be distinguished by its black or greenish-black hue. There are certain species, though, that manifest with a grayish color and a powdery texture.

TOXIC BLACK MOLD 

Aside from the visual cues as your toxic black mold grow in clusters, you can also identify that there is black mold growth in your home with its strong distinguished odor. The smell can be pretty hard to miss, but we certainly recommend getting the help of a professional when in doubt.

Here at SERVPRO we can help get your commercial building back to the way it should be...mold-free. We can test to make sure we know what mold we are dealing with and help to get rid of it the correct way. 

Certified Clean!!

5/18/2020 (Permalink)

Sign on business door saying certified clean Be certified clean!!

The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning service.

Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service,
designed just for your business.

SERVPRO Commercial Services

5/7/2020 (Permalink)

Here to help. Employee in hazmat suit. We would love to help you with your commercial cleanup

SERVPRO of Provo is the service of choice for commercial property restoration, cleaning, and assessment. We are proud of our thriving technology center, as well as our businesses in Provo, Orem, and surrounding areas. Our Large Loss team can minimize downtime on any sizable commercial damage. We can develop project-specific plans and mitigative approaches that exceed your expectations and get your property back in business sooner rather than later.

Professional assistance is crucial when a cleaning job goes beyond the remit of your in-house janitor. Equally, a natural disaster or accidental fire can cause a loss of revenue if not remedied quickly and efficiently. Our team has over 38 years’ experience in the industry and have worked commercial restoration services just like yours. We bring with us the very best equipment alongside qualified, certified technicians who work with you to get your business back to preloss conditions. 

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Commercial Building Restoration Services

SERVPRO of Provo is available 24 hours a day to restore your property and get you back to business. We have the expertise, equipment, and highly trained personnel to handle your commercial water, fire, or mold damage. We can also access the resources of our national network of 1,700 Franchises to handle large commercial projects and major storm events. 

Commercial Building Cleaning Services

We offer professional cleaning and preventative maintenance for your carpet and upholstery that keeps your property looking its best. Our cleaning system offers a number of specialized cleaning options to match your needs. Whether your business needs a deep cleaning or a persistent odor removed, you can trust SERVPRO of Provo. 

Tips during a power outage!!

4/28/2020 (Permalink)

Power outage sign Being prepared for power outages can make things go so much smoother in a stressful situation.

Power outages are incredibly common.  Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how wide-spread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully, all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.

Step 7: Keep Fridge and Freezer Closed

According to Ready.gov, food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours. You can learn more about this on their food safety page.

Step 8:  Save Your Phone’s Battery

Turn off any power-consuming apps on your phone to save its battery.  Do this even if you have a solar charger because you might not always be able to charge it.

Step 9: Stay Cool (Summer Power Outages)

If the power outage occurs during a heatwave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Step 10: Stay Warm (Winter Power Outages)

If the power outage occurs during winter, now is the time to start using your emergency heating method.  A wood stove is my personal favorite off-grid heating method.

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

You can get some passive solar heating during the daytime by keeping all curtains closed except those on south-facing windows.  Close all drapes at night to trap some heat, and line windows and doorways with towels to prevent heat from escaping.

What you can expect when you call SERVPRO of Provo with a water loss!

4/16/2020 (Permalink)

SERVPRO logo with green back ground We at SERVPRO want you to know what to expect when you call us with a water loss.

The restoration process begins as soon as you pick up the phone to call us.  SERVPRO is available 24 hours a day, 7 days a week for your water emergencies whether you have a small water loss like your washer leaked or a large loss where you come home to several inches of water filling your basement.  Whenever you are dealing with water in your home it is important action is taken ASAP.  The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage in your home can be very stressful and cause a lot of chaos.  Feel confident when you call SERVPRO of Provo knowing that our technicians have the training specific to water damage and the experience needed to get you through this stressful time.  Water Damage is the cornerstone of our business.

What should you expect when you call SERVPRO? When you call we will ask you several questions regarding your water loss.  These questions will help us be prepared with the equipment, resources, and number of technicians needed.  Be prepared to answer these questions when you call:

  • Your name and contact information
  • Your insurance information (including agent name) if applicable
  • The street address of the damaged home
  • When did the flooding/water damage occur?
  • What caused the water damaged, (if known)?
  • Is there electricity available for our use?

When SERVPRO arrives at your home they will do a detailed inspection including a damage assessment.  At this point our technicians are trying to determine the extent of the damage and develop a plan of action.  We will check for the source of the moisture and make sure it is stopped before the restoration process and drying can begin.  We will then determine the contamination level of the water

  • Category 1: “Clean Water”
  • Category 2: “Gray Water”
  • Category 3: “Black Water”

After this category of the water has been determined SERVPRO can them go forward with our plan of action and begin the cleanup process.

Rebuilding your home after a storm event.

4/9/2020 (Permalink)

SERVPRO logo with lightning We take pride in our work!!

Disasters can cause significant damage and lingering effects within your home. Flooding can be common to the area throughout certain times of the year. These disasters threaten your home with extensive water damage, but also the possibility of contamination and health hazards. Flooding often from rising water levels, and this high volume of water can impact wastewater facilities and sewer systems on the path to your home, for example, which can cause health risks for those exposed to these contaminated floodwaters.


Inspections and risk assessments are performed on your flood-damaged home initially when you contact our IICRC-certified restoration technicians. We utilize this information to determine the threats posed to the occupants of the house and our professionals on-site, as well as getting a general idea of the structural concerns and irreparably damaged areas of the property that must get removed to proceed with the restoration process.

Rebuilding after a storm or flood in your home requires professionals with the knowledge both in structural integrity and reconstruction as well as technicians with the expertise to restore areas of your home without unnecessary demolition. Preserving and reconstructing is a determination made by both our experienced technicians on site and our contracting division responsible for the reconstruction and replacement of removed structural elements.

Areas of your home must get removed in these situations regardless of when exposed to flood water that heavily soils and potentially contaminates areas of your home. Carpeting and drywall are often among the most frequently removed of these materials, and our contractors can quickly replace these removed elements once the area gets cleaned and dried thoroughly.

Flood damages in your home often leads to the removal of heavily damaged structural components and materials, but our we can help you quickly rebuild and restore your property. With our comprehensive approach, our team can offer mitigation, reconstruction, and restoration services to our customers to save time and money. 

Are you prepared for an earthquake?

3/31/2020 (Permalink)

rain and lightning Storms can be so unpredictable.

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for. With the latest earthquakes, we really should be making sure we are prepared. 

When your home is hit by a flood or storm, or even an earthquake remember that your local SERVPRO of North Utah County is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.