Recent Posts

Leaky Appliances? SERVPRO can help.

4/28/2021 (Permalink)

Leaking dishwasher Inspections and Maintenance Can Lower the Risk of Leaky Appliances Resulting in Water Issues

Inspections and Maintenance Can Lower the Risk of Leaky Appliances Resulting in Water Issues

The dishwasher in your Orem residence certainly has made life a little easier than the tiresome hours that used to get spent in front of the sink hand cleaning every specific dish. While this appliance has offered much regarding efficiency and convenience, it is not entirely devoid of potential problems and threats to your home if it is not properly maintained.

One of the greatest risks that homeowners face with an aging dishwasher is water damages in their Orem house. From the simplest of mistakes that any user could make to the literal degradation of the working parts that seal and operate your appliance, water damages are possible at any time. Avoiding these circumstances might seem impossible, but you can limit the possibility with some routine maintenance and repairs.

Many homeowners have this low appreciation for the appliances in their home, so much so that they react to the problems that their machines experience rather than checking them regularly for routine wear and tear concerns. Even an annual inspection can help to identify risks and potential problems and help you to avoid these concerns before they turn into substantial water loss events.

Sometimes, however, the dishwasher is not always the problem. User error has attributed to many water loss incidents in local homes as well, where the appliance did not get entirely closed or wedged open as the washing and rinsing cycles run. Several gallons of water can drain out onto the floors of the kitchen at this point, demanding immediate attention from competent restoration technicians like our SERVPRO team.

While initial assessment of the damage, however it originated, is critical to determining what must happen to restore it, this is a precursor to the work that must occur in that first visit. Extraction and even initial drying efforts can help to limit the widespread damage that weakens the structural elements of your home. Fast response from our SERVPRO technicians can help to reduce or even eliminate swelling and irreparable damage to flooring materials in this affected area of your home.

It might seem like there are so many threats to your home that are out of your control. Dishwasher concerns leading to water damages can often get avoided with the right precautionary measures and preventative maintenance, however. If you have a water emergency or require clean-up services in your home, do not hesitate to give our SERVPRO of Provo restoration specialists a call today at (801) 226-1363.

Have you cleaned your Airducts in your commercial building?

4/28/2021 (Permalink)

dirt and dust from cleaning the ducts Have you cleaned your ducts lately?

Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.

If not properly installed, maintained and operated, these components may become contaminated with particles of dust, pollen or other debris. 

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • It May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on air duct cleaning, call us at SERVPRO today, (801) 785-5228

5 Hurricane Tips!!

4/6/2021 (Permalink)

SERVPRO truck with garbage from a flood These 5 tips can help during such a stressful time.

1- Photograph and Document Damage:     Document the damage thoroughly with photos, as it will make the insurance claims process much easier. In addition to photos, keep a running list of all damaged items.

2-Conduct Emergency Repairs:                    Do only what's necessary to prevent further damage after a storm, such as covering broken windows with plastic or roofs with tarps to keep the rain out. Don’t make or commission permanent repairs until an insurance adjuster reviews the damage. While it may be tempting to start cleaning up and throwing out damaged items after the storm, your insurance adjuster needs to see what happened firsthand to make you the best offer to settle your claim.

 3- Secure Home Inventory:  All home insurance policyholders should compile a home inventory of their possessions before a storm strikes, and keep it in a safe place. A home inventory is a list that documents the contents of your home. It should include photos, detailed descriptions, and purchase receipts when possible. Having a home inventory will make the claims process much easier. If you don’t currently keep a home inventory, start one as soon as possible. 

4- File a Claim ASAP: Insurance companies sometimes work on a first-come, first-served basis; so it's in your best interest to file an insurance claim as soon as possible. When you contact your provider, let them know the extent of the damages and that you have an inventory of your possessions. An insurance adjuster will come to your property, assess the damage, and determine the size of your payout. 

5- Secure Safe Lodging:  If your home is uninhabitable, you’ll need to find your family a safe place to stay while your home is being repaired. The loss of use coverage in a standard homeowner insurance policy typically helps pay for your family's lodging as long as the damage is part of a covered claim. Check your policy or ask your agent to make sure you have this coverage and to determine its monetary value and time limits. 

Suffering damage or loss from a hurricane can be devastating, and recovery takes time. If you are prepared and plan in advance, repairing the damage will go much smoother.

 Remember to be patient during the claims process. With the proper preparation, things will be back to normal soon.

Steps to Take Immediately After the Power Goes Out

4/1/2021 (Permalink)

Power outage sign and electrical wires Power outages are no fun. Be prepared

Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Despite how common power outages are, few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how wide-spread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.

Step 7: Keep Fridge and Freezer Closed

According to Ready.gov, food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours. You can learn more about this on their food safety page.

Step 8:  Save Your Phone’s Battery

Turn off any power-consuming apps on your phone to save its battery.  Do this even if you have a solar charger because you might not always be able to charge it.

Step 9: Stay Cool (Summer Power Outages)

If the power outage occurs during a heat wave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Step 10: Stay Warm (Winter Power Outages)

If the power outage occurs during winter, now is the time to start using your emergency heating method.  A wood stove is my personal favorite off-grid heating method.

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

You can get some passive solar heating during the daytime by keeping all curtains closed except those on south-facing windows.  Close all drapes at night to trap some heat, and line windows and doorways with towels to prevent heat from escaping.

Step 11: Prevent Pipes from Freezing (Winter Power Outages)

Hopefully your pipes are well insulated so they don’t freeze.  The easiest way to prevent pipes from freezing during power outages is to let a small stream of water flow through the faucets.

For long-term power outages during extreme weather, you’ll want to drain your hot water heater.  You will also need to winterize the drainage system by putting antifreeze into the drain traps below toilets, sinks, washing machines, etc.

12.  Stay Sane!

Play games, make shadow puppets, hang out with the neighbors in the dark…  You might even enjoy the power outage and the digital detox it gives you!

https://www.primalsurvivor.net/steps-after-power-outage/

How to stay safe during a thunderstorm!

3/23/2021 (Permalink)

lightning with SERVPRO logo Thunderstorms can be scary and damaging. Be prepared.

Thunderstorm tips

~Know your area’s risk for thunderstorms. In most places, they can occur year-round and at any hour.

~Create an emergency plan so that you and your family know what to do, where to go, and what you will need to protect yourselves from the effects of a thunderstorm.

~Sign up for your community’s warning system.

~Identify nearby, sturdy buildings close to where you live, work, study, and play.

~Cut down or trim trees that may be in danger of falling on your home.

~Consider buying surge protectors to protect your home, appliances, and electronic devices.

SERVPRO is here to help you!

3/16/2021 (Permalink)

SERVPRO truck in front of glass building Here are some reasons why SERVPRO is highly recommended.

Why Should you Choose SERVPRO of Provo?

Locally Owned Company with National Resources

SERVPRO of North Utah County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us.

We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of Provo technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

 The SERVPRO Employee Certification Training Program (ECTP) is a training system designed to help SERVPRO® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

 This program provides a practical and effective method for employee training. Involvement in ECTP improves employee skills and provides an opportunity for employee recognition. It is the goal of ECTP to help develop the highest quality front-line employees in the industry.

Our focus on training and documentation helps our technicians make your house feel like home again. Learn more about our residential services:

Call SERVPRO of Provo today at 801-785-5228

5 reasons to choose SERVPRO

3/11/2021 (Permalink)

Green back ground with orange SERVPRO logo Our company is here to help. We want to make a rough time a little less stressful.

You may be wondering why you should choose SERVPRO of Provo instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experience not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of Provo provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of Provo understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened.”

Call SERVPRO of Provo

After a fire: What you can do until help arrives.

3/4/2021 (Permalink)

kitchen fire We hope these tips can help you if you are in this situation.

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water.
  • Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Snow melt can cause flooding in your Spanish Fork home.

3/4/2021 (Permalink)

Servpro logo and it says Ready to thaw? Is your home ready for the spring thaw?

Snow Melt Causes Flooding

Spring is coming soon.  More and more people start heading outside to soak in the sunshine after a long, cold, snow-packed winter. As temperatures rise snow is melting into Utah's rivers and streams, increasing the risk of flooding. Hopefully, it comes in an orderly fashion, but if it warms up too quickly the snow will overwhelm Utah's rivers and mountains causing concern for many homes.  

Follow these tips to help prevent flooding in your home.

  • Check for leaks around your doors and windows.  Especially basement windows in window wells.
  • Keep window wells free from debris
  • If you have flood drains make sure they are clear and working
  • Check the grading around your home and make changes in grading to encourage flooding away from your home
  • Inspect and repair your foundation for cracks before its too late

If you are unfortunate and do have water and/or mold damage from flooding in your home call SERVPRO today.  Our trained experts are ready for your call. 

Call SERVPRO today at 801-785-5228

The different categories of water damage.

3/3/2021 (Permalink)

Flooded basement know the difference between categories so if this happens to you you know what to be prepared for.

Category 1 water loss?

 A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Some examples of a category 1 water loss: Broken water supply lines. Sink or tub overflows with no contaminants.

Category 2 water loss?

It contains harmful micro-organisms or nutrients for micro-organisms that will help greywater become black water if not attended to too quickly. This type of water is dangerous and only a professional should clean it up.

Category 3 water loss?

 Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

What comes next:

Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials. The damaged area is inspected with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and the possible extent of areas affected. Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%, the generally accepted threshold for microbial amplification. Industry standards state that drying vendors should return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents.